With Diwali approaching, fares hiked; Helpline numbers to complain not working !
As Diwali nears, private bus operators have raised ticket prices again, leading to concerns about passenger exploitation. People believe they will always have to pay higher fares during holidays and festivals. In 2018, the state government set fixed ticket prices for buses, but nothing has changed in six years.
Contact numbers (022-62426666 and 1800220110) for filing complaints against private bus operators charging extra fares are currently out of service. Why are they closed? This feels like passengers are being unfairly treated. Mr Abhishek Murukate, Maharashtra State Coordinator of Surajy Abhiyan, a campaign of Hindu Janajagruti Samiti for social welfare, raised these issues when he submitted a memorandum to the state transport commissioner.
Some regional transport offices have announced WhatsApp helpline numbers for complaints, but if the commissioner’s office ordered this, why haven’t other offices done the same? When we asked transport officials what actions were taken against operators charging more, they said they hadn’t received any complaints. If the complaint numbers are down, how can there be complaints? Such irresponsible officials need to be held accountable. These contact numbers should be restored immediately and made available 24/7.
Additionally, the government set up a committee on April 5, 2023, to create the “Maharashtra Regulations of Aggregator Rules 2022 ” to control apps and web-based aggregators, but no report has been submitted yet. When will it be submitted, and when will it be implemented? How much impact is this delay having on passengers? When will the government address these issues? The Surajy Abhiyan has repeatedly communicated with the transport department and state government through letters, emails, Twitter, and in-person meetings. Despite this, many questions remain unanswered, and passenger exploitation continues!
🚨 Attention Passengers! 🚨
Are you being charged unfairly high prices by private bus operators during the festive season? The Transport Department has issued a warning to private bus operators to prevent exorbitant fares, but they need your help to enforce fair practices !
If you’ve experienced overcharging, here’s how you can lodge a complaint
📑 Complaint Format: We’ve shared a complaint format for you to easily report overcharging cases. Include journey details, fare charges, and relevant enclosures like booking receipts and screenshots. Download and use it to file your complaint !
Overcharging_complaint_format_finalDownload
Email a copy of your complaint : [email protected]
Some declared Helpline numbers
1.Karnataka : 9449863429 or 9449863426
2. Madurai : 93848 08393
3.Maharashtra : 022 62426666 or 1800220110.
4.Pune RTO : 8275330101 or Email the complain at : [email protected]
Let’s make this festival season fair for all passengers! Don’t forget to spread the word by sharing this post with friends and family.
Join in promoting fair travel rates this festive season. Together, we can ensure better journeys for everyone!
To join the campaign contact us at +91 98675 58384
Do tag us your complaint in X @surajyacampaign
